Cookie & Data Usage Policy
Understanding Our Data Collection Practices
At lyronexavaia, we believe in complete transparency about how we collect and use information when you visit our digital banking platform. This policy explains the tracking technologies we use, why we need them, and how they help us provide you with secure, personalized banking services.
We use various tracking methods to enhance your security, remember your preferences, and improve our services. Think of these technologies as digital tools that help us recognize you when you return and keep your financial information protected.
Essential Cookies
- Login authentication and session management
- Security verification and fraud protection
- Banking transaction processing
- Account access and navigation functionality
- Two-factor authentication support
Functional Cookies
- Language and regional preferences
- Dashboard customization settings
- Notification preferences
- Accessibility options you've selected
- Theme and display preferences
Analytics Tracking
- Service usage patterns and improvements
- Feature adoption and user experience metrics
- Performance monitoring and optimization
- Error tracking and technical issue resolution
- Security incident analysis
Communication Cookies
- Relevant financial product information
- Educational content recommendations
- Service update notifications
- Security alert preferences
- Newsletter and communication settings
How Data Usage Enhances Your Banking Experience
Every piece of information we collect serves a specific purpose in making your digital banking experience safer, faster, and more personalized. Here's how our tracking technologies directly benefit you as a lyronexavaia customer:
Enhanced Security
We monitor login patterns to detect unusual activity and protect your accounts from unauthorized access.
Personalized Dashboard
Your preferences for account displays, quick actions, and financial summaries are remembered across sessions.
Faster Transactions
Pre-filled forms and saved payment methods speed up your banking tasks while maintaining security.
Relevant Insights
Based on your banking patterns, we provide spending insights and financial wellness recommendations.
Technical Improvements
Usage analytics help us identify and fix issues before they affect your banking experience.
Smart Notifications
We learn your preferences to send only the most relevant alerts and updates when you need them.
Data Retention and Your Rights
We believe in responsible data management. Different types of information are kept for varying periods based on their purpose and Australian banking regulations. Here's our retention approach:
Session Data
Cleared when you log out or after 30 minutes of inactivity
Preference Settings
Retained for up to 2 years or until you modify them
Analytics Data
Aggregated and anonymized after 18 months
Security Logs
Maintained for 7 years per banking compliance requirements
You can request access to your data, ask for corrections, or request deletion of non-essential information at any time. Some data related to banking transactions and security may need to be retained for regulatory compliance, but we'll explain specific requirements when you contact us.
Questions About Your Data?
Our privacy team is here to help you understand exactly what data we collect and how you can control it. We're committed to making data usage transparent and putting you in charge of your privacy preferences.
Contact Our Privacy Team