Privacy Policy

Information We Collect

lyronexavaia collects various types of information to provide secure, reliable digital banking services. We're transparent about what we collect and why it matters for your banking experience.

We collect this information directly from you during account setup, through your use of our services, and from trusted third-party sources when necessary for identity verification or fraud prevention.

How We Use Your Information

Your information helps us deliver secure, personalized banking services while meeting Australian regulatory requirements. Here's how we put your data to work:

• Process your transactions, maintain account records, and provide core banking services
• Verify your identity and prevent fraudulent activity through advanced security monitoring
• Communicate important account information, service updates, and regulatory notices
• Improve our digital platforms based on user behavior and feedback analysis
• Comply with Australian banking regulations, tax reporting, and anti-money laundering requirements
• Develop new features and services that better serve your financial needs
• Provide customer support and resolve technical or account-related issues promptly

Information Sharing and Disclosure

lyronexavaia maintains strict controls over who can access your personal information. We only share your data when necessary for service delivery, regulatory compliance, or with your explicit consent.

We may share your information with:

• Service providers who help us operate our banking platform, process payments, and maintain security systems
• Australian regulatory bodies including AUSTRAC, ASIC, and APRA when required by law
• Other financial institutions to complete wire transfers, direct debits, and interbank transactions
• Credit reporting agencies for responsible lending assessments and fraud prevention
• Legal authorities when compelled by court orders, subpoenas, or law enforcement requests
• Professional advisors including auditors, lawyers, and consultants bound by confidentiality agreements

We never sell your personal information to third parties for marketing purposes. All service providers who access your data are contractually required to maintain the same level of protection we provide directly.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. We've made it straightforward to exercise these rights through your account dashboard or by contacting our privacy team.

To exercise these rights, log into your account and visit the Privacy Settings section, or email our privacy team with your specific request. We'll respond within 30 days and verify your identity before processing any requests.

Data Security and Protection

Protecting your financial information is our top priority. We employ multiple layers of security technology and follow strict industry standards to safeguard your data from unauthorized access, theft, or misuse.

• 256-bit SSL encryption for all data transmission between your device and our servers
• Advanced firewalls and intrusion detection systems monitoring network traffic 24/7
• Multi-factor authentication requirements for account access and sensitive transactions
• Regular security audits and penetration testing by independent cybersecurity firms
• Secure data centers with physical access controls and environmental monitoring
• Employee background checks and ongoing security training programs
• Automated fraud detection systems analyzing transaction patterns for suspicious activity

Data Retention and Deletion

We retain your personal information only as long as necessary to provide banking services, meet regulatory requirements, and protect both your interests and ours from potential legal claims.

Our retention periods vary based on data type:

• Account information and transaction records: 7 years after account closure (Australian regulatory requirement)
• Identity verification documents: 7 years after account closure for anti-money laundering compliance
• Marketing preferences and communication history: Until you withdraw consent or close your account
• Website usage data and analytics: 2 years from collection date
• Customer service records: 3 years from the last interaction for quality assurance
• Security logs and fraud prevention data: 5 years to maintain protective measures

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. Some information may be retained longer if required by law or to resolve legal disputes.

International Data Transfers

While lyronexavaia primarily processes your data within Australia, some information may be transferred to trusted international partners who help us deliver banking services or maintain our technology infrastructure.

When we transfer data internationally, we ensure:

• All transfers comply with Australian Privacy Principles and relevant international agreements
• Recipients are bound by contractual obligations to protect your information adequately
• Data is encrypted during transmission and storage in foreign systems
• We maintain oversight of international partners through regular audits and compliance reviews
• Transfers are limited to specific business purposes and authorized personnel only

Countries we may transfer data to include the United States, United Kingdom, and Singapore - all jurisdictions with strong privacy protections and regulatory frameworks similar to Australia's.

Cookies and Tracking Technologies

lyronexavaia uses cookies and similar technologies to enhance your banking experience, maintain security, and understand how you interact with our digital services. We're transparent about what tracking occurs and give you control over non-essential cookies.

You can manage cookie preferences through your browser settings or our Cookie Preference Center. Note that disabling certain cookies may limit some functionality of our banking services.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, and applicable laws. When we make significant changes, we'll notify you through multiple channels to ensure you stay informed.

How we'll notify you of changes:

• Email notification to your registered address at least 30 days before changes take effect
• Prominent notice in your online banking dashboard when you next log in
• SMS alert for significant changes that affect how we use your information
• Updated version posted on our website with clear indication of revision date

We encourage you to review this policy periodically to stay informed about how we protect your information. If you disagree with any changes, you have the right to close your account, though we'll work with you to address specific concerns when possible.